Terms of Service

These Terms of Service ("Terms") govern your use of getcritterforge.com and any purchase, commission, or inquiry made through it. CritterForge is a brand operated by The Crump Collective LLC, based in Spanish Fork, Utah. By using this site or placing an order, you agree to these Terms.

1. Products & Descriptions

All items are 3D-printed to order or from limited in-stock runs. Color, texture, and finish can vary slightly between units due to the nature of 3D printing — this is expected and not a defect. Product photos are representative; see "AI-Assisted Imagery" below for how any AI-generated or AI-enhanced images are labeled.

2. Custom Commissions

Custom commission requests must describe original concepts. CritterForge does not design, print, or sell reproductions of copyrighted characters, trademarked logos, or other third-party intellectual property, and reserves the right to decline or modify any commission request that would infringe on another party's rights. Ownership of the physical printed piece transfers to the customer upon full payment; CritterForge retains the right to photograph and display commissioned work for portfolio and marketing purposes unless otherwise agreed in writing.

Commissions require a 50% non-refundable deposit to begin design and printing, with the remaining 50% due before shipment or at pickup. Once printing has started, deposits are non-refundable due to material and labor already committed.

3. Orders, Payment & Pricing

Payments are processed securely through Stripe. CritterForge does not store your full payment card details. Prices are listed in USD and may change without notice for future orders; the price at checkout is the price you pay.

Orders are limited to 5 units of a single item per checkout, and to the quantity we have in stock. Because inventory updates after payment is confirmed, it is possible for two customers to pay for the last available unit at nearly the same time. If that happens, or if we are otherwise unable to fulfill an order, we may cancel the affected order and will refund you in full to your original payment method.

4. Shipping & Local Pickup

Online orders currently ship to addresses within the United States only. Shipping is currently a flat rate of $7.95 per order, and orders with an item subtotal of $68.00 or more ship free. The shipping amount shown at checkout is the amount you pay. Shipping rates and the free-shipping threshold may change for future orders.

Shipping timeframes will be communicated after an order is placed. Local pickup is not available through online checkout; if you would like to arrange pickup for a custom commission, contact us before ordering. Risk of loss or damage passes to the customer once an item is handed to a shipping carrier or picked up in person.

5. Returns & Refunds

In-stock items may be returned within 14 days of receipt if unused and in original condition, minus original shipping costs. You are responsible for the cost of shipping a returned item back to us, except that we cover return shipping for items that arrive damaged or defective. Custom commissions are final sale once printing has begun, except where the finished piece materially fails to match the agreed design or is defective. Contact us before returning anything.

6. Acceptable Use

You agree not to use this site to submit fraudulent orders, attempt to disrupt or gain unauthorized access to the site or its systems, or request commission work for illegal purposes.

7. Limitation of Liability

Products are provided "as is." CritterForge is not liable for indirect, incidental, or consequential damages arising from the use of any product, to the fullest extent permitted by Utah law. Small printed parts may present a choking hazard — items are not intended for children under 3 unless otherwise stated.

8. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.

10. Contact

Questions about these Terms can be sent through the contact form on our Get In Touch page.